Caroline Springs Jeep

I purchased a new Jeep Gladiator from this dealership. Sales were great, i cannot speak highly enough of their efforts in that area. However, immediately after the first 12,000km service, things rapidly went downhill. The car engine began to experience pre-detonation at approximately 1700rpm under very light load (such as travelling along level road at 60km/hr with a touch of throttle). I immediately contacted dealership...their first claim was that i had used poor quality fuel in the car and that was the problem. Fortunately for me, i use this car for business and as such i keep very accurate fuel records for the car via Zohoo books (a program i used for accounting for my business). Each time i make a purchase, i record an image of the receipt and cost details for tax purposes...so i have a digital copy of every single receipt for every tank of fuel that has ever been put into the vehicle from new. As soon as i showed them this, they back down and decided to get Jeep Australia to send a technician across from Melbourne city to put a camera down inside each of the cylinders to photograph the internals. The report copy i have says results showed excessive carbon buildup on the pistons and it was determined that a cleaning agent be put into them to clean out the carbon. This worked for about 2 weeks and then the pre-detonation came back again. After 8 months of being given the run around (they kept saying they were waiting for parts)...and 30,000 km later, they finally pulled the heads of the engine and cleaned them manually as well as replacing another component in the engine. About the same time, the transmission failed...it was immediately replaced with a new one under warranty which was great. It is now about 3 weeks since i picked up the car... 1. Going back 3 weeks, I noticed the next day after the transmission replacement, there is a diff whining noise coming from underneath the front seats...it sounds like the new transmission is whining (but it could be the transfer case or front diff ...i am not sure) 2. forward to today, I noticed an oil leak under the car today and got underneath to find that the mechanics who worked on my car had almost certainly failed to correctly tighten up the oil pan drain plug (sump plug)...its either that or someone has intentionally losened off my oil pan sump plug whilst the car has been parked in the city during work hours (given i do not park in the same carpark and work at different sites, i find this highly unlikely. I was able to unscrew it with my fingers...I am gobsmacked as to how on earth a mechanic can forget to tighten something so simple as an engine sump plug after have had the engine. 3. The transfer case rear connecting shaft boot is leaking grease all over the underside of the car. It does not appear to be the rubber boot itself but rather than metal flanges that hold it to the output shaft on the transfer case. The mechanics would have removed this shaft in order to replace the transmission, so i do not understand how this component could have failed only a few weeks after it had been removed and reinstalled? 4. The exhaust is now making a rattling noise...clearly it has not been reinstalled correctly after the engine heads and transmission works were completed! I have to say, when it comes to mechanical works, this dealership has some of the most incompetent mechanics i think i have ever had the displeasure of entrusting my vehicle too. Add to that what appears to be a complete absence of any quality control checks, and the lies that come from the service department management team...I think i need to say no more. Do not entrust the maintenance of your Jeep to this dealership's service department they are incompetent and untrustworthy!

I had a fantastic experience at Jeep Caroline Spring dealership. Callum was friendly, professional and went above and beyond to make sure I found the right vehicle for my personal and work needs. First day, he delivered the premium choice that I was initially chosen to my house and in the following days he was patience enough to help me to choose the right one that is really suites me in the end. The financing process was smooth and easy. Thank you to Callum and will recommend friends and family members in the future!

Bought a car from Caroline Spring Jeep recently only about 2 months now since I have my car. It was very fast, quite easy too on getting the application completed from my experience. Thanks to FRED for pushing it through with the process he was amazing and the main character of the whole event. His team and manager were nice, thank you all for making my experience smooth and enjoyable. Satisfied with both customer service and my car:)

Me and my husband purchased a 2021 Jeep compass from CS Jeep a few days ago, and the service we’ve received from the whole team was amazing. Fred, Sunny and Chloe were constantly following up through the process and made it feel seamless. The customer service didn’t just stop the moment they knew they made a sale, which is what happens with most dealerships. They went out of their way to make sure we had the best experience and we actually got to enjoy our purchase in its full glory. Thank you CS Jeep team! We are 100% happy with our decision to continue the sale with you guys rather than going with a different dealership.

I recently had the pleasure of working with Callum and I cannot say enough good things about my experience. Callum was extremely knowledgeable about the cars on the lot and was able to answer all of my questions with ease. He was patient, understanding, and never once made me feel pressured to make a purchase. Not only was calllum professional and courteous, but he also went above and beyond to make sure I found the perfect car for my needs. He took the time to listen to what I was looking for and worked diligently to find a vehicle that fit my criteria. Thanks to Callum, I am now the proud owner of a beautiful car that I absolutely love. I highly recommend working with him for anyone in the market for a new vehicle. His exceptional customer service and genuine care for his customers make him stand out as a top-notch salesman. Thank you, Callum, for making my car buying experience a truly enjoyable one!

My experience with Carlos as my sales manager while purchasing a Jeep Wrangler Rubicon was exceptional. He provided excellent service, guiding me through the entire process seamlessly. Carlos was knowledgeable about the vehicle and ensured I had all the information I needed to make an informed decision. He made the buying experience enjoyable and stress-free. I'm delighted with my purchase and grateful for Carlos's assistance.